Legal notice

Shop Policies & Disclaimer

By purchasing from Lola’s Scoop & Surprise / LB Cognitive Creations LLC, customers acknowledge and agree to the following:

All sales are final. Due to the mystery/surprise nature of our products, we do not offer refunds, returns, cancellations, or exchanges.

Our boxes contain a variety of novelty, cosmetic, candy, accessory, toy, and lifestyle items that may vary by order, inventory, age group, and theme. Specific items are not guaranteed unless otherwise stated.

Lola’s Scoop & Surprise / LB Cognitive Creations LLC is not responsible for:

• Manufacturer defects

• Product malfunctions

• Damaged items after delivery

• Misuse of products

• Allergic reactions or skin sensitivities

• Injuries resulting from improper use

• Individual preferences regarding scents, colors, styles, or product selections

Customers are responsible for reviewing product ingredients, materials, and warnings before use. Discontinue use immediately if irritation or discomfort occurs.

Some products may contain small parts and may present a choking hazard. Adult supervision is recommended for young children. Products may not be suitable for children under 3 years old.

Shipping damage claims must be submitted directly to the shipping carrier when applicable.

We reserve the right to substitute products based on inventory availability while maintaining overall box value and theme.

By completing a purchase, the customer accepts these terms and assumes responsibility for the use of all items included in their order.